Performance measurement is a conscious effort on the part of any organisation to know its standing vis-a-vis others in the contemporary field besides its attempt to know the utilisation of its internal resources. In today's highly competitive business environment, an effective performance...

Customer lifetime value (CLV) is an established relationship marketing-centric approach to evaluating performance: based upon the significance of a customer, and what resources should be allocated towards maintaining relations - beyond short-term transactional views. The conceptual argument...

University financial performance presents a complex set of problems for managers. This research builds on previous work that provided a simple model of financial performance using data found in the public domain, and which yielded six key ratios describing: the nature of a university's business;...

University financial performance presents a complex set of problems for managers. This research provides a simple pyramid of financial performance and resultant ratios, developed solely from data to be found in the public domain. These ratios describe the nature of a university's business, its...

A method and rationale for selecting accountability-based report disclosures is applied in this Delphi analysis of 33 New Zealand public representatives who convey their preferences for the content of a public sector hospital report. The findings reveal interest in audited, comparative...

The present paper focuses on a simulation-based experimental study of scheduling decision rules for scheduling a typical dynamic flexible job shop production system. The case of partial flexibility is considered wherein an operation can be performed on three different machines. Each operation...

In today's competitive business environment, management of suppliers is essential for companies to monitor the value chain of the entire production network. Evidence suggests that undesirable occurrences in companies, such as extensive delays in the planned schedule, serious quality problems and...