Tenix won the ANZAC Ship Contract in November 1989 to build ten guided missile frigates for the navies of Australia and New Zealand. The ships are planned to have a service life of 25 to 30 years. Within this time period, there will be changes in the operational requirements for these vessels....

The economy has undergone a profound structural transformation in the last two decades. The Information Technology (IT) revolution has expanded well beyond the cutting-edge high-tech sector redefining the rules of global competition. In general, a direct correlation between IT spending and...

Vendor performance is a crucial factor affecting the success of outsourcing operations today. It is essential to understand the interrelationship in a complex performance analysis framework, for it helps to identify the root causes that affect other criteria as well as the overall performance....

This study applied Data Envelopment Analysis (DEA), a multiple inputs-multiple outputs evaluation tool, to analyse the comparative performances of six high-tech industries currently developed in Taiwan. These six high-tech industries are semiconductor, computer, communications,...

Compensation systems are an essential tool to link corporate goals such as customer orientation with individual and organisational performance. While some authors demonstrate the positive effects of incorporating nonfinancial measures into the compensation system empirically, companies have...

This study introduces the concept of product performance from the perspective of customers. Product performance is measured as a ratio of outputs that customers obtain from a product relative to inputs that customers have to spend for purchasing and using the product. The output side is modelled...

Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the...

Data Envelopment Analysis (DEA) has been applied to evaluate the efficiency of the Thai air conditioning and refrigeration industries. Eight input and output factors based on the five dimensions of manufacturing performance have been selected for DEA analysis. These factors have been determined...

The purpose of the paper is to present a methodology for shipbuilding performance assessment, taking into account the characteristics of the shipyard, the production pattern and the industrial environment of the country or region. A Data Envelopment Analysis (DEA) model to assess shipyard...

Industries can contribute for sustainable development by using cleaner and more efficient technologies. In view of that, to satisfactorily evaluate their processes performance, sustainability indicators turn out to be a crucial point. The present work has as its main objective providing a...