Narrow search
Showing 1 - 10 of 78
Cover Image
Performance measurement and change: the case of Italian new public administration
Arnaboldi, Michela; Azzone, Giovanni - In: International Journal of Business Performance Management 7 (2005) 1, pp. 1-15
This is a study of Management Control Systems (MCS) in the Italian public sector in the context of a significant change … MCS; and its final testing in three public organisations. The empirical stage suggested the need to develop a modular … combined to constitute four distinct types, which are the basis for building the MCS. …
Persistent link: https://www.econbiz.de/10010816665
Cover Image
Performance measurement systems in after-sales service: an integrated framework
Gaiardelli, Paolo; Saccani, Nicola; Songini, Lucrezia - In: International Journal of Business Performance Management 9 (2007) 2, pp. 145-171
In today's competitive markets, companies are shifting from a Product-centric to a Customer-centric view. The After-Sales (AS) service can become a key differentiator and a major profit source. Thus, after-sales cannot be considered simply a set of operative activities; rather it plays a...
Persistent link: https://www.econbiz.de/10010691710
Cover Image
A framework for product development performance metrics
Driva, Helen; Pawar, Kulwant S.; Menon, Unny - In: International Journal of Business Performance Management 1 (1999) 3, pp. 312-326
This paper explores the question; "how do companies know that they are making effective use of their product design and development function?" Research carried out at the University of Nottingham over the last three years has led to the development of the Performance Measurement for Product...
Persistent link: https://www.econbiz.de/10010691728
Cover Image
Towards a framework for evaluating the business process performance of e-business investments
Hinton, Matthew; Barnes, David - In: International Journal of Business Performance Management 7 (2005) 1, pp. 87-99
Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the...
Persistent link: https://www.econbiz.de/10010669329
Cover Image
Performance measurement experiences in aerospace product development processes
Haque, Badr; James-Moore, Mike - In: International Journal of Business Performance Management 7 (2005) 1, pp. 100-122
In engineering companies, intensified competition has increased interest in effective performance measurement particularly in manufacturing operations. More recently, it has been realised that significant potential for improving competitiveness may well be available by applying suitable measures...
Persistent link: https://www.econbiz.de/10010669347
Cover Image
Revisiting performance measurement and management: deriving linkages with strategic management theories
Yadav, Neetu; Sushil; Sagar, Mahim - In: International Journal of Business Performance Management 15 (2014) 2, pp. 87-105
The interest in performance measurement and management (PMM) has notably increased in the last two decades. The purpose of the paper is to revisit the research and knowledge base of the last two decades related to performance measurement and management and exploring the linkages with theories...
Persistent link: https://www.econbiz.de/10010756261
Cover Image
Research opportunities in strategic management field: a performance measurement approach
Lacerda, Rogerio Tadeu de Oliveira; Ensslin, Leonardo; … - In: International Journal of Business Performance Management 15 (2014) 2, pp. 158-174
This study aims to highlight research opportunities using a portfolio of 29 relevant and aligned papers in strategic management from the perspective of the performance measurement. A constructivist methodology performs a content analysis of papers and the results present opportunities for...
Persistent link: https://www.econbiz.de/10010756263
Cover Image
Risk and budget in an uncertain world
Arena, Marika; Arnaboldi, Michela - In: International Journal of Business Performance Management 14 (2013) 2, pp. 166-180
whether the consideration of risk in a budgeting process contributes to improve its effectiveness. To this aim, the paper … companies in Italy (with a response rate of 41.5%), the paper shows that the effectiveness of the budgeting process increases … budgeting process. These results suggest the potential usefulness of integrating risk and non-financial information in budgeting …
Persistent link: https://www.econbiz.de/10010669216
Cover Image
Project manager skills for improving project performance
Sunindijo, Riza Yosia - In: International Journal of Business Performance Management 16 (2015) 1, pp. 67-83
budgeting. Lastly, project quality performance is affected by eight skill components, which include visioning, emotional …
Persistent link: https://www.econbiz.de/10011207747
Cover Image
E-learning: a strategic instrument
Roberto Gilli, Massimo Pulcini, Stefano Tonchia, … - In: International Journal of Business Performance Management 4 (2002) 2/3/4, pp. 316-331
One major theme for today's competition is looking at firms as learning organisations. internet-based technologies can support and revolutionise the way for learning. As a consequence e-learning assumes a strategic relevance. This paper focuses on the competitive advantages of e-learning, and...
Persistent link: https://www.econbiz.de/10010669283