Good managerial ethical standards are important and necessary in the hospitality industry. The costs of a poor ethical environment are high. Employee attitude surveys were used to determine the prevailing ethical environment of Croatia’s hotel industry. Results recommend its immediate...

Presented are the research results on some characteristics of women managers in hotel enterprises in Istria, the best‐developed Mediterranean tourist region in the Republic of Croatia. The results pertain to number of women in management, age and educational structure, permanent education,...

In a transitional country, transformation processes are difficult and complicated, especially in the hotel industry, which involves entire local communities. This paper analyses a sustained eight‐year dispute of ownership to hotel properties in the town of Opatija, one of Croatia’s leading...

Purpose This study aims to develop dimensions and sub-items that explain hotel brand portfolio strategy (HBPS) and explore performance differences among HBPS groups in an effort to improve our knowledge about HBPS. A key ingredient in success for a hotel company is the successful building and...

Purpose This paper aims to investigate the brand building behavior in the luxury hotel industry from the perspective of frontline employees. In particular, this study addresses the importance and relevance of supportive leadership, brand building behavior and customers’ perceived brand image...

Purpose – The purpose of this study is to propose and verify a research model that investigates the mediating role of organizational commitment on the relationship between hotel employee-perceived reputation and organizational citizenship behaviors (OCBs). Design/methodology/approach – Based...

Purpose This study aims to validate the value-added hypothesis in hotel franchising using data from 2,120 properties across the United States with a total of 12,720 observations over a six-year period of 2008-2013. Design/methodology/approach A series of annual cross-sectional regressions for...