Prentice, Catherine; Wong, IpKin Anthony; Lam, Desmond - In: International Journal of Contemporary Hospitality Management 29 (2017) 11, pp. 2826-2846
Purpose This paper, from a marketing and management perspective, aims to review the relevant literature germane to …. Originality/value The paper is the first thorough literature review of gaming research on marketing and management with a focus on … based on the internal link between management and employees, interaction between casino service employees and customers and …