Jin Hoare, Rui; Butcher, Ken - In: International Journal of Contemporary Hospitality Management 20 (2008) 2, pp. 156-171
“harmony” in influencing customer satisfaction/loyalty, and the service quality dimensions that are most salient to the context … Chinese diners in Australia. Findings – A factor analysis revealed three service quality dimensions: interaction quality, food … three quality dimensions are significantly and positively correlated to both customer satisfaction and customer loyalty …