Purpose – This paper aims to advance a model that will explain how hotel firms access and mobilize external resources. Hotel operators and firms need to complement their internal resources with external resources, which they can access through their personal and organizational ties, so as to...

Purpose This paper aims to analyze the extent to which social capital (SC) spurs innovation in firms located within tourism clusters. Specifically, the study focuses on the mediating role of ambidextrous knowledge strategy (AKS) on the relationship between SC and innovation....

Purpose – The purpose of this paper is to investigate an integrative model that explores the influence of knowledge-sharing enablers (social capital (SC), including structural, relational, and cognitive SC) on knowledge-sharing (KS) processes (KS behaviors: knowledge collecting (KC) and...

Given the increasingly competitive nature of the international hotel industry, understanding sources of competitive advantage is likely to become a critical management task in the 1990s. A framework for practising managers is presented within which to examine the link between the hotel′s...

This paper has analysed the impact of the South East Asian crisis on the recruitment strategies of multinational hotel companies. In the paper a brief review of expatriate recruitment is conducted. From this review a number of strategies of recruitment are identified. The paper proceeds to use...

Using management and employee data from the 1998 workplace employee relations survey, this article attempts to trace “fragments of HRM” within the hospitality industry (HI) on a comparative basis with all industries and services (AIS) in Great Britain. Four themes are explored: how the...