quality of service and utilization of the Croatian tourism and hotel industry. To bring about change, modern management …

antecedents that determine the level of customer satisfaction are perceived quality and total perceived price. The research … carried out shows that perceived quality has a direct and positive impact on the level of customer satisfaction, while …

social comfort are compared with perceived core service quality to determine the greatest influence on repurchase intentions … influence on repurchase intentions for the initial visits to the café, but after 11 visits only perceived core service quality …

Purpose – This study aims to identify key quality attributes that significantly distinguish highly satisfied diners … quality attributes are critical in distinguishing highly satisfied diners from other diners. Findings – This study shows that …, making changes to crucial quality attributes that elicit the customer's satisfaction level. Originality/value – Unlike the …

“harmony” in influencing customer satisfaction/loyalty, and the service quality dimensions that are most salient to the context … Chinese diners in Australia. Findings – A factor analysis revealed three service quality dimensions: interaction quality, food … three quality dimensions are significantly and positively correlated to both customer satisfaction and customer loyalty …

in New Zealand perceive job quality in the tourism industry. Design/methodology/approach – Semi‐structured interviews are … used to examine graduates' assessments of the quality of their current jobs. These assessments are informed by their … personal expectations and experiences. Understanding job quality requires an approach that takes into account both economic and …

Purpose – There is increasing discussion of the way in which quality of experience and brand equity are developed in … and brand associations. Service performance should be nurtured to predominantly precipitate quality of experience … way in which hotel brand equity is developed. A research framework embedded with quality of experience is proposed …

budget hotel are drawn. In summary the authors consider that the concept of service quality will provide the best foundation …

This third and final article in a review series covers the literature relating to modern developments in quality …