Purpose – This paper aims to examine the themes of talent management, work-life balance (WLB) and retention strategies in the hospitality industry. The study was undertaken through an analysis of the key themes in the most recent literature. The paper uses a framework incorporating...

Human resource management (HRM) policies in international organizations with wide geographic distribution and operating in high numbers of different cultural environments must be underpinned with a strong international management development (IMD) programme. Uses an exploratory, case‐study...

Purpose The purpose of this study is to investigate the motivational factors behind the transition of successful hospitality entrepreneurs in New Zealand, back into paid employment. Design/methodology/approach In all, 16 interviewees were recruited using the snowball technique and their stories...

Announces the research done to support the writing of a new text on human resources issues in the international field of tourism and hospitality. Pinpoints the 34 current areas of interest and those identified as of strategic importance for the future.

The quality of hospitality education is a topical issue. It is being increasingly realised that the education level of tourism employees impacts on the quality of a country’s tourism industry. As the most tourism‐oriented region globally, the Caribbean is slowly awakening to the realisation...

Seasonality in tourism has a profound impact on the management of human resources in organizations operating in a seasonal context. Tourism employment in Canada is profiled and its seasonality examined in Atlantic Canada, where seasonal tourism employment is common. A model for managing...

From a closed country in which tourism was virtually unknown, China has become a major player in the international tourism market since the country opened its doors to the outside world in 1978. Because of the constant increase in international and domestic tourism in China, provincial tourism...

Purpose – The purpose of this research paper is to describe the results and implications of the training professionals' competencies in the hospitality industry in the USA. Design/methodology/approach – A qualitative implicit method, in‐depth interviews using pictures were conducted with...

Addresses the feasibility of applying the theatre analogy in the service industries, where terms borrowed from the stage are used frequently to describe guest‐customer relations and interaction. Principles from the fragments of Aristotle′s Peri Poietikes supplied the framework for a critical...

Examines the use of two selection techniques, i.e. biodata and personality assessment, which have been found to have high predictive validities when used in other industries, in the context of hotel employee recruitment. In the first phase of a pilot study, Saville and Holdsworth′s Customer...