, customer satisfaction, and corporate reputation to understand how customer perceptions evolve into customer loyalty in the … the variables. Findings – The results reveal that corporate reputation creates loyalty through trust and value, two … effects, is that perceived trust affects customer loyalty through customer satisfaction and that it has a stronger effect than …

Purpose The purpose of this study is to examine the factors that are likely to influence the loyalty behavior of first … affective evaluation of the visitor experience (visitor satisfaction) before bolstering visitor loyalty. This study also shows … substantial global presence and popularity over the past 40 years. However, guest satisfaction/loyalty studies in this particular …

and the post-consumption behaviors of satisfaction and loyalty. Design/methodology/approach Accommodation preferences were … dimensions of accommodation preferences, self-image, satisfaction and loyalty. Findings A significant negative relationship was … overall satisfaction and loyalty of guests. Practical implications The results provide hoteliers with significant insights …

Loyalty of a firm’s customer has been recognised as the dominant factor in a business organization’s success. This … study helps us extend our understanding of the relationship between customer loyalty, customer satisfaction, and image. This … this research is to identify the factors of image and customer satisfaction that are positively related to customer loyalty …

Develops and implements a method for hotels to identify attributes that will increase customer loyalty. Other hotels … between customer satisfaction and customer loyalty was non‐linear. The authors use the data to develop internal benchmarks for …