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Be good for love or for money? The roles of justice in the Chinese hotel industry
Hon, Alice H.Y.; Lu, Lin - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 883-902
interactional justice of supervisors and the job performance of subordinates in an expatriate context. Specifically, the authors …. The moderating role of distributive justice in the relationship between upward help intention and job performance is also … statistical results of this study supported the positive effect of interactional justice on job performance as well as the …
Persistent link: https://www.econbiz.de/10014764806
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Employees’ justice perceptions as a factor influencing successful outsourcing in the hospitality industry
Zoghbi-Manrique-de-Lara, Pablo; Ting-Ding, Jyh-Ming - In: International Journal of Contemporary Hospitality Management 29 (2017) 6, pp. 1619-1637
procedural justice (PJ) followed in the outsourcing, or perceive their outsourced peers as recipients of distributive (DJ) and … interactional justice (IJ), the more they will show acceptance and positive evaluations of the outsourcing initiatives. Although … prior research in the hospitality industry has extensively studied individual-level reactions to organizational justice, no …
Persistent link: https://www.econbiz.de/10014764828
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Can the hobo phenomenon help explain voluntary turnover?
Hartman, Sandra J.; Yrle, Augusta C. - In: International Journal of Contemporary Hospitality Management 8 (1996) 4, pp. 11-16
Examines the behaviour of hotel employees who, even when they say they are “satisfied”, move from job to job for reasons unrelated to that “satisfaction”. Suggests that an important reason for leaving jobs is that such movement may represent an important way to “get ahead”. Reports...
Persistent link: https://www.econbiz.de/10014763371
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Work-family studies in the tourism and hospitality contexts
Zhao, Xinyuan (Roy) - In: International Journal of Contemporary Hospitality Management 28 (2016) 11, pp. 2422-2445
Purpose This review aims to summarize previous research on work–family relationships in the tourism and hospitality …, theories, antecedents, consequences and methods. Findings The major findings on work and family issues in the tourism and … overview of work–family studies will provide a solid research background to tourism and hospitality faculty members and …
Persistent link: https://www.econbiz.de/10014763832
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Employee perceptions of the hotel sector in the People’s Republic of China
Huyton, Jeremy R.; Sutton, John - In: International Journal of Contemporary Hospitality Management 8 (1996) 1, pp. 22-28
With the ever‐critical travelling public now venturing throughout China, not only does China need hotel staff, it needs staff who are trained to international standards. Looks at job satisfaction indicators for the hotel sector in China as perceived by local employees. Also examines the...
Persistent link: https://www.econbiz.de/10014763356
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Managerial attitudes towards work activities in the hospitality and service industries
Waryszak, Robert; King, Brian - In: International Journal of Contemporary Hospitality Management 13 (2001) 4, pp. 197-203
This paper identifies the extent to which front‐line managers in the hospitality, retail and banking sectors perceive work activities to be pleasant or unpleasant. General factorial multivariate analysis of variance was used to assess attitudes towards ten activities according to demographic...
Persistent link: https://www.econbiz.de/10014762506
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Can consumers be predicted or are they unmanageable?
Richardson Bareham, Jonathan - In: International Journal of Contemporary Hospitality Management 16 (2004) 3, pp. 159-165
This paper examines how well theories of consumer behaviour allow prediction of the consumption of tourism and … hospitality or tourism consumer. It is concluded that ideas derived from relationship marketing offer the most potential for … producers of hospitality and tourism products and services. These include continuous re‐invention of the product, and the …
Persistent link: https://www.econbiz.de/10014762651
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Dealing with complaints in services
McCole, Patrick - In: International Journal of Contemporary Hospitality Management 16 (2004) 6, pp. 345-354
Proposes a refined conceptual framework for understanding the holistic process of service failure and service recovery for managers from a customer's point of view. The framework focuses on three main dimensions that are of particular relevance for service recovery research. The main dimensions...
Persistent link: https://www.econbiz.de/10014762676
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Accession to the World Trade Organization: challenges for China's travel service industry
Qiu Zhang, Hanqin - In: International Journal of Contemporary Hospitality Management 16 (2004) 6, pp. 369-372
. With China's accession to World Tourism Organization, the travel service industry will open its market for competition …
Persistent link: https://www.econbiz.de/10014762679
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Tuning into tensions at times of change
D'Annunzio‐Green, Norma; Francis, Helen - In: International Journal of Contemporary Hospitality Management 17 (2005) 4, pp. 345-358
Purpose – The purpose of this paper is to present case study evidence of how managers in a contract catering firm made sense of an organisational change initiative that encouraged them to become self‐sufficient and display “entrepreneurial” behaviours in an environment where they were...
Persistent link: https://www.econbiz.de/10014762718