Purpose: In recent years, hotels in China have been interested in leveraging social media platforms to facilitate interactions with and among consumers. Such brand engagement efforts on social media networks are believed to promote brands through co-creation of consumer experiences and values....

Purpose: Applying affect-as-information theory, this research analyzed the relationship of leader affective presence and employee proactive customer service performance (PCSP) in hospitality organizations. It further explored when and how leader affective presence influenced employee PCSP....

Purpose: The purpose of this study is to present a holistic literature review on crime research in the hospitality and tourism field. Design/methodology/approach: This literature review included 109 crime-related academic papers in seven primary sources, namely, ScienceDirect, EBSCOhost’s...

Purpose – This study aims to analyze management innovations developed by a homegrown Chinese hotel company aimed at sustaining its growth and reveals some unorthodox management practices in the lodging industry in China. Design/methodology/approach – A theoretical sampling process was used...