satisfaction, and behavioral intentions. Design/methodology/approach – Data were collected from customers at an authentic upscale … customer perceived value is indeed a significant determinant of customer satisfaction, and customer satisfaction is a … environment, food, and service), restaurant image, customer perceived value, customer satisfaction, and behavioral intentions in …

, customer satisfaction, and corporate reputation to understand how customer perceptions evolve into customer loyalty in the … effects, is that perceived trust affects customer loyalty through customer satisfaction and that it has a stronger effect than …

Purpose – This paper aims to examine the factors that measure different satisfaction levels between the Asian and … measure customer satisfaction. Data is analysed using SPSS software by employing factor analysis, multiple regression, and … evaluations of hotel quality, with clear indication that satisfaction levels Malaysian hotels were higher among Western travellers …

/methodology/approach – The Visitor Journey is a new approach to developing tourism strategies that is centred entirely around the visitor. It … follows the visitor through a sequence of events and emotions from the initial planning stages, to leaving the home …. Originality/value – This paper outlines a new approach to developing tourism strategies and is of value to any organization with a …

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism … industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services … customer satisfaction measurements. Design/methodology/approach The most recent research on customer satisfaction measurements …

Purpose This paper aims to review hospitality and tourism research on customer satisfaction (CS), service quality (SQ …) and customer value (CV) published in several established hospitality and tourism journals over the past 15-16 years. A … and tourism discipline. Design/methodology/approach This study reviewed 242 articles appearing in six selected hospitality …

environment. The study seeks to examine the impact of crowding on customers' emotions and approach‐avoidance responses and to … examine the mediating role of emotion and the moderating role of desired privacy in the relationship between crowding and … crowding on emotions including arousal and dominance, but not pleasure, and on approach‐avoidance responses. The impact of …

. However, little is known about the factors that contribute to diners’ emotions and loyalty toward luxury restaurants. Design … and negative emotions (organisms), which, in turn, affect their loyalty toward luxury restaurants (responses). Furthermore … influence of restaurants’ stimuli, diners’ emotions and customers’ expectations toward luxury restaurants. Additionally, this …

’ emotions and task performance, evaluated by both the employees themselves and their supervisors. Design … method. Findings The results indicated that person–organization fit was associated with emotions toward the organization, the … emotions. Person–job fit was also associated with positive emotions toward the organization and the job, unlike with the team …