Customer satisfaction, service quality, and customer value: years 2000-2015
Year of publication: |
2017
|
---|---|
Authors: | Oh, Haemoon ; Kim, Kawon |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 29.2017, 1, p. 2-29
|
Publisher: |
Emerald Publishing Limited |
Subject: | Tourism | Hospitality | Service quality | Customer satisfaction | Customer value | Current issues |
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