Tuerlan, Tuerxunbieke; Li, Shanshi; Scott, Noel - In: International Journal of Contemporary Hospitality Management 33 (2021) 8, pp. 2741-2772
Purpose: To clarify inconsistencies in the emotion elicitation process and to suggest avenues for advancing emotion research, this study aims to conduct a systematic review of emotion research in the subject area of hospitality and tourism management. Design/methodology/approach: This study...