Kivela, Jakia; Inbakaran, Robert; Reece, John - In: International Journal of Contemporary Hospitality Management 12 (2000) 1, pp. 13-30
In the preceding article “Consumer research in the restaurant environment, Part 2”, the operationalisation of the theoretical model of dining satisfaction and return patronage ( IJCHM , Vol. 11 No. 6), was developed and described. This was preceded by Part 1 (IJCHM , Vol. 11 No. 5), in which...