This paper presents research results and implications in the literature for the last 15 years, and suggests guidelines on how to make the best use of the information to develop strategies that “fit” a service operation. There are considerable benefits of customer satisfaction, loyalty and...

The paper explores the application and value of facilities management concepts in medium‐sized UK hotels. Using the results of recent research into the extent and context of application of facilities management in hotels, some apparent advantages of the approach are identified. Facilities...

Purpose – This paper analyzes the impact of menu descriptions on the selection of menu items. Furthermore, this paper examines the relationship between menu descriptions and the perceived value of the item. Design/methodology/approach – This study uses the different components of prospect...

Town house hotels are a small but expanding segment of the UK hotel sector. Little has been published about them and the article sets out to provide a background and some characteristics of the sector. Indicates definitions together with some assessment of the size of the sector. Presents...

This study highlights the fragility of the tourism industry in developing countries. The overdependence of the Bahamas on the tourism industry, for economic development, is brought into focus here. The adroit efforts of the directors of tourism for both the Bahamas and Jamaica are highlighted....

The growth in the global tourism market place presents many countries with great opportunities to capitalize on their natural competitive advantages. However, achieving the economic potential of global tourism remains elusive for many countries, despite their natural advantages. In this context,...

Hotel managers need to understand how their firm can achieve a competitive advantage (CA) over their competitors. Three conceptual frameworks: Porter’s five, forces approach, the resource‐based approach, and the relational approach, have assisted managers in identifying the sources of CA....

Purpose – This study seeks to identify the general characteristics of the profile of staff at five‐star hotels, and methods of recruitment, and makes suggestions for improvement in this sector. It is hoped that it will lead hotels to a greater competitive advantage....

Purpose – Failte Ireland argues that high performance work practices will provide the Irish tourist industry with the necessary competitive edge. The main focus of this study is to explore the extent of these practices in the Irish hospitality industry with particular emphasis on the practices...

Purpose – The purpose of this paper is to illustrate financial benefits of spa operations in resorts by developing a spa revenue contribution technique/method. Design/methodology/approach – This purpose is achieved by utilizing current industry and academic literature in the fields of...