E-banking is a recent phenomenon in Pakistan and is a relatively less investigated topic of academic research. This paper sets out to investigate the dimension of e-service quality in Pakistani banks. A quantitative approach was used to identify and capture the e-service dimensions in the...

The objective of this research is to propose a tested and validated model based on a variety of customer satisfaction perceptions measures in Malaysia, in both private and public university settings. A convenient sample of 1,200 business students drawn from three public and three private...

The European welfare regimes face two sets of challenges. One internal, specific for the welfare state itself, and the other external, imposed by changing economic, political and economics conditions. The first challenge lies in the growing gap between the rigid welfare state design and flexible...

In this paper, we use recent robust non-parametric techniques in the European retail sector. By means of a database of firms in the European retail sector (four-digit NACE 5211) in five European countries over the period 1998–2006, we apply data envelopment analysis and compare the analysis...

This paper studies the practise of quality disclosure and quality certification of sellers and experts in the Italian motorcycle industry between 2007 and 2010. Motorcycles are a combination of search, experience and credence attributes and consumers cannot observe product quality perfectly....

This paper aims to contribute empirically to the knowledge concerning the nature and causes of Italian vertical intra-industry trade (VIIT), distinguishing between high- and low-quality VIIT. The value-added of this study arises from the fact that it utilises a new approach to measure...

Since 2007 a financial crisis has hit economies. Each nation identified tools to help companies face numerous daily difficulties. This paper identifies some intermediate solutions from purely contractual (informal) arrangements for debt rescheduling between debtor and creditors to formal...

This paper attempts to cast light on the main principles of the industrial restructuring agreements (crisis cartels) from a European perspective. For this purpose, I will explore the basic fundamentals of theory of harm concerning the formation of cartels during economic downturn in specific...

Global pharmaceutical pricing strategies have been debated in published literature; however, these debates have not accounted for the differences in elasticity of demand between the public, private and cash paying markets. A mathematical model is presented that explores several plausible...