Measuring the e-service quality of Pakistani banks
Year of publication: |
2012
|
---|---|
Authors: | Tahira, Riffat ; Butt, Muhammad Mohsin ; Run, Ernest Cyril De ; Ramay, Ismail A. |
Published in: |
International Journal of Economics and Business Research. - Inderscience Enterprises Ltd, ISSN 1756-9850. - Vol. 4.2012, 5, p. 577-589
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | e-service | electronic service | service quality | e-banking | electronic banking | internet | world wide web | virtual banking | banks | Pakistan | online banking | customer perceptions | CFA | confirmatory factor analysis | web quality | SERVQUAL | reliability responsiveness competence access courtesy communication credibility security customers tangibility | quality measurement | exploratory factor analysis | web interfaces | connectivity | economics | business research |
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