Rosenthal, Patrice; Peccei, Riccardo - In: International Journal of Public Sector Management 19 (2006) 7, pp. 659-672
Purpose – The purpose of this paper is to present a conceptual and empirical analysis of the rationale and enactment of consumer discourses in reformed British welfare administration, through a focus on consumption and the service interaction. The paper aims to explore how administrators use...