The phenomenal spread of privatization initiatives in sub‐Saharan Africa since the 1980s created the impression that public infrastructure divestiture is a shortcut to economic growth and development. This has proven not to be the case due to the lack of enabling institutional prerequisites....

Purpose – This paper aims to explore patients' satisfaction with access to treatment in both the public and private healthcare sectors in London. Design/methodology/approach – Qualitative and quantitative methods were employed to determine patients' levels of satisfaction. A...

Aims to provide a clear rationale as to why customer responsiveness is an essential aspect of an organizational system, focusing specifically on higher education (HE) institutions. Introduces and discusses material from the political contingency and competitive positioning schools of thought....

As demand mounts for a review of the UK’s privatized utilities regulatory system, focuses on an increasing public phenomenon ‐ that of conflict between regulators and regulatees. Identifies the factors contributing to the difficulties which the regulators face in carrying out their roles....