Enquist, Bo; Johnson, Mikael; Rönnbäck, Åsa - In: International Journal of Quality and Service Sciences 7 (2015) 2/3, pp. 321-333
Purpose – This paper aims to contribute to the debate on business excellence by comparing the business excellence models of Malcolm Baldrige, European Foundation for Quality Management and Swedish Institute for Quality. By assessing these in relation to today’s new business landscape, the...