A systemic approach to achieve operational excellence in hotel services
Year of publication: |
2009
|
---|---|
Authors: | Cesarotti, Vittorio ; Spada, Caterina |
Published in: |
International Journal of Quality and Service Sciences. - Emerald Group Publishing Limited, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 1.2009, 1, p. 51-66
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Business excellence | Customer services quality | Quality function deployment | Productive maintenance | Failure modes and effects analysis | Hotels |
-
TQM and QFD: exploiting a customer complaint management system
González Bosch, Verónica, (2005)
-
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P., (2015)
-
Excellence in service: an empirical study of the UAE banking sector
Al‐Marri, Khalid, (2007)
- More ...
-
Cesarotti, Vittorio, (2008)
-
A systemic approach to achieve operational excellence in hotel services
Cesarotti, Vittorio, (2009)
-
A systemic approach to achieve operational excellence in hotel services
Cesarotti, Vittorio, (2009)
- More ...