The study uses Structural Equation Modelling (LISREL 8.5) to compare four competing models of linkage between service quality, satisfaction, value and behavioural intentions of repurchase and recommendation in public sector bank context of India. The indirect effects model was selected due to...

The purpose of this study was to examine the impact of Human Resource Management (HRM) on organisational performance. This study addressed two measurement challenges suggested by human resource researchers: collecting data separately for managerial and non-managerial employee groups and testing...

Effective management of collaborative relationships requires an in-depth understanding of constructs contributing to the performance of the collaborating firms. Using structural equation modelling (SEM) approach, we explored the interfirm relational capital leading to more successful strategic...

The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently...

The research paper empirically examines the influence of the six total quality management/human resource management (TQM/HRM) practices on employees' knowledge sharing behaviour, with the Malaysian service organisations being the main focus. One hundred and five data was collected from the...

The aim of this quantitative study is to undertake empirical research investigating the nature and magnitude of the determinants of re-purchase intentions from the point of view of service performance and post purchase perceptions. A theoretical model linking service quality issues and...