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Gap analysis : an approach towards meaningful service delivery for improved customer satisfaction by banks in North India
Dixit, Saumya; Vaish, Anurika; Venkatesan, S. - In: International journal of Indian culture and business … 4 (2011) 6, pp. 685-697
Persistent link: https://www.econbiz.de/10009377762
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Gap analysis : an approach towards meaningful service delivery for improved customer satisfaction by banks in North India
Dixit, Saumya; Vaish, Anurika; Venkatesan, S. - In: International journal of Indian culture and business … 4 (2011) 6, pp. 685-697
Persistent link: https://www.econbiz.de/10009885581
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Exploring the impact of need to evaluate on advertisements : a study of small city Indian consumers
Rehman, Varisha; Vaish, Anurika - In: International journal of Indian culture and business … 10 (2015) 1, pp. 110-121
Persistent link: https://www.econbiz.de/10011500650