Gap analysis : an approach towards meaningful service delivery for improved customer satisfaction by banks in North India
Year of publication: |
2011
|
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Authors: | Dixit, Saumya ; Vaish, Anurika ; Venkatesan, S. |
Published in: |
International journal of Indian culture and business management. - Genève : Inderscience Enterprises, ISSN 1753-0806, ZDB-ID 2422766-3. - Vol. 4.2011, 6, p. 685-697
|
Subject: | Indien | India | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
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