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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
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Svensson, Göran
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Slåtten, Terje
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International journal of business excellence : IJBEX
Managing service quality : MSQ ; an international journal
The journal of business & industrial marketing
European Business Review
103
International journal of physical distribution & logistics management : IJPD & LM
19
European business review : EBR ; the official journal of the International Management Centres, Europe
18
Journal of Business & Industrial Marketing
15
International journal of business excellence
14
International Journal of Physical Distribution & Logistics Management
12
Management decision : MD
12
Marketing intelligence & planning
12
International journal of logistics economics and globalisation
11
International journal of procurement management
11
Supply Chain Management: An International Journal
11
International journal of electronic customer relationship management : IJECRM
10
International journal of public sector management : IJPSM
10
Journal of business-to-business marketing
10
International journal of quality and service sciences
9
Management Decision
9
Business ethics : a European review
8
Marketing Intelligence & Planning
8
Corporate governance : the international journal for effective board performance
7
Glocal marketing : think globally and act locally
7
International Journal of Public Sector Management
7
International Journal of Quality and Service Sciences
7
Supply chain management : an international journal
7
Corporate Governance: The international journal of business in society
6
The journal of services marketing
6
Baltic journal of management
5
Corporate Governance: The International Journal of Business in Society
5
European Journal of Marketing
5
Journal of business ethics : JOBE
5
European business review
4
International journal of business and globalisation : IJBG
4
Journal of Management Development
4
Journal of Services Marketing
4
The TQM Magazine
4
The TQM magazine : the international bi-monthly for total quality management
4
Baltic Journal of Management
3
Corporate Governance
3
The international journal of logistics management
3
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ECONIS (ZBW)
12
OLC EcoSci
11
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1
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
2
RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore
;
Svensson, Göran
- In:
The journal of business & industrial marketing
25
(
2010
)
1/2
,
pp. 119-131
Persistent link: https://www.econbiz.de/10003943151
Saved in:
3
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
4
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
Saved in:
5
Towards a model of conscientious corporate brands : a Canadian study
Hutchinson, David B.
;
Singh, Jang
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
28
(
2013
)
8
,
pp. 687-695
Persistent link: https://www.econbiz.de/10010222145
Saved in:
6
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
7
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
8
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
9
Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy
;
Roberts-Lombard, Mornay
;
Svensson, …
- In:
The journal of business & industrial marketing
32
(
2017
)
3
,
pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
Saved in:
10
Validating a framework of stakeholders in connection to business sustainability efforts in supply chains
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Sosa …
- In:
The journal of business & industrial marketing
32
(
2017
)
1
,
pp. 125-138
Persistent link: https://www.econbiz.de/10011609370
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