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RELQUAL's impact on satisfaction in Norwegian business relationships
Mysen, Tore; Svensson, Göran - In: The journal of business & industrial marketing 25 (2010) 1/2, pp. 119-131
Persistent link: https://www.econbiz.de/10003943151
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Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos; Padin, Carmen; Svensson, Göran; Payan, … - In: The journal of business & industrial marketing 31 (2016) 1, pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
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Service receivers' negative emotions in airline and hospital service settings
Petzer, Daniel J.; De Meyer, Christine F.; Svari, Sander; … - In: The journal of services marketing 26 (2012) 7, pp. 484-496
Persistent link: https://www.econbiz.de/10009672314
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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Towards a model of conscientious corporate brands : a Canadian study
Hutchinson, David B.; Singh, Jang; Svensson, Göran; … - In: The journal of business & industrial marketing 28 (2013) 8, pp. 687-695
Persistent link: https://www.econbiz.de/10010222145
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A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío; Høgevold, Nils; Otero-Neira, Carmen; … - In: The journal of business & industrial marketing 37 (2022) 1, pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
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META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.; Svensson, Göran; Mostert, Pierre; … - In: International journal of business excellence : IJBEX 23 (2021) 4, pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
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Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma; Svensson, Göran; Otero-Neira, … - In: International journal of business excellence : IJBEX 26 (2022) 1, pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
Mpinganjira, Mercy; Roberts-Lombard, Mornay; Svensson, … - In: The journal of business & industrial marketing 32 (2017) 3, pp. 421-431
Persistent link: https://www.econbiz.de/10011662279
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Validating a framework of stakeholders in connection to business sustainability efforts in supply chains
Ferro, Carlos; Padin, Carmen; Svensson, Göran; Sosa … - In: The journal of business & industrial marketing 32 (2017) 1, pp. 125-138
Persistent link: https://www.econbiz.de/10011609370