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Effect of virtual community involvement on new product development : case studies on Indonesian online commerce companies
Nursiam, Suciwati; Handayani, Putu Wuri; Trisnaty, Ida … - In: International journal of business information systems : … 22 (2016) 4, pp. 397-421
Persistent link: https://www.econbiz.de/10011636583
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Relationship marketing in online retailing : a theoretical and empirical analysis from an Indian perspective
Deepika; Singh, Shashank Vikram Pratap - In: International journal of business information systems : … 44 (2023) 1, pp. 40-63
Persistent link: https://www.econbiz.de/10014436447
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The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.; Kim Nee Goh; Wong, Diana M. L.; Yoke … - In: International journal of business information systems : … 6 (2010) 3, pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
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Retail managers' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D. - In: International journal of business information systems : … 8 (2011) 3, pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
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An integrative framework for customer relationship management : towards a systems view
Nour, Mohamed A. - In: International journal of business information systems : … 9 (2012) 1, pp. 26-50
Persistent link: https://www.econbiz.de/10009487404
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A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
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Studying the influence of e-CRM on web-based brand personality : the case of Mellat Bank
Shahin, Arash; Gharibpoor, Mahshid; Teymouri, Shirin; … - In: International journal of business information systems : … 13 (2013) 4, pp. 453-470
Persistent link: https://www.econbiz.de/10010231396
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali; Madan, Sushila - In: International journal of business information systems : … 20 (2015) 2, pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
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Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar; Ganesh, Srikanth; Rahul, T.; Mann, … - In: International journal of business information systems : … 16 (2014) 3, pp. 233-246
Persistent link: https://www.econbiz.de/10010478211