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Customer relationship management and the impact of e-coupons on B2C retail markets
Smith, Alan D.; Shock, James R.; Beaves, Robert - In: International journal of business information systems : … 30 (2019) 2, pp. 203-231
Persistent link: https://www.econbiz.de/10012037773
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Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika; Singh, Shashank Vikram Pratap; Sumanjeet Singh; … - In: International journal of business information systems : … 43 (2023) 4, pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
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Antecedents of repurchase intentions in Indian e-commerce
Syed, Habeeb; Sudhakar, K. Francis; Rahul, T. - In: International journal of business information systems : … 38 (2021) 2, pp. 219-239
Persistent link: https://www.econbiz.de/10012695197
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Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
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The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.; Kim Nee Goh; Wong, Diana M. L.; Yoke … - In: International journal of business information systems : … 6 (2010) 3, pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
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STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Sahi, Geetanjali; Madan, Sushila - In: International journal of business information systems : … 20 (2015) 2, pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
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An empirical examination of customer experience co-creation model in banking self service technologies
Agrawal, Amit Kumar; Nagendra, Asha; Divekar, Rajiv; … - In: International journal of business information systems : … 29 (2018) 2, pp. 268-280
Persistent link: https://www.econbiz.de/10011980273
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Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
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Listening to the consumer's voice in website analytics
Bunker, Matthew P.; Rawwas, Mohammed Y. A.; … - In: International journal of business information systems : … 23 (2016) 1, pp. 116-130
Persistent link: https://www.econbiz.de/10011637499
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Role of electronic word of mouth on purchase intention
Aslam, Wajeeha; Farhat, Kashif; Arif, Imtiaz - In: International journal of business information systems : … 30 (2019) 4, pp. 411-426
Persistent link: https://www.econbiz.de/10012059446