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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service theory and practice"
~subject:"Kundenservice"
~subject:"Retail trade"
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Kundenservice
Retail trade
Beziehungsmarketing
155
Relationship marketing
155
Consumer behaviour
93
Konsumentenverhalten
93
Customer satisfaction
73
Kundenzufriedenheit
73
Dienstleistungsqualität
65
Service quality
65
Hotel industry
44
Hotellerie
44
Brand management
23
Markenführung
23
Customer service
22
Gastronomie
19
Restaurant industry
19
Beschwerdemanagement
16
Brand image
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Complaint management
16
Customer integration
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Kundenintegration
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Customer loyalty
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Virales Marketing
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10
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Kundenwert
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10
Social web
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Afaq, Anam
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Aguilar-Rojas, Oscar
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Ahmadi, Zahra
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Anaya, Gerardo Joel
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Beatty, Sharon E.
1
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1
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1
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1
Fandos-Herrera, Carmina
1
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1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
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1
Guo, Zhaoyang
1
Gursoy, Dogan
1
Holvoet, Sofie
1
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International journal of contemporary hospitality management
Journal of service theory and practice
Journal of retailing and consumer services
202
Journal of business research : JBR
75
The journal of services marketing
53
Journal of retailing
51
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
33
International journal of hospitality management
30
International journal of retail and distribution management
30
The service industries journal
21
Journal of service research
18
Journal of the Academy of Marketing Science
18
Journal of service research : JSR
17
SpringerLink / Bücher
17
Journal of strategic marketing
16
Services marketing quarterly
16
Marketing intelligence & planning
15
Cogent business & management
13
Journal of marketing
13
Service business
13
International journal of production economics
12
Psychology & marketing
12
European journal of marketing : EJM
11
Journal of service management
11
Management science : journal of the Institute for Operations Research and the Management Sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of electronic marketing and retailing : IJEMR
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of service theory and practice : JSTP
10
Gabler Edition Wissenschaft
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of business and economics
9
International journal of business information systems : IJBIS
9
Technological forecasting & social change : an international journal
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of electronic commerce : IJEC
8
International journal of services and operations management
8
Journal of business economics and management
8
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ECONIS (ZBW)
23
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date (oldest first)
1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
4
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
5
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
6
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
7
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
8
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
9
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
10
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
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