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Applying complexity theory to solve hospitality contrarian case conundrums : illuminating happy-low and unhappy-high performing frontline service employees

Hsiao, James Po-hsun; Jaw, Chyi; Huan, Tzung-cheng; … - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 608-647

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Constructing career competency model of hospitality industry employees for career success

Wang, Yao-fen - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 994-1016

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An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

Bharwani, Sonia; Jauhari, Vinnie - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 823-843

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The meaning of hospitality: do employees understand?

Golubovskaya, Maria; Robinson, Richard N.S.; Solnet, David - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1282-1304

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Biophilic design for urban hotels : prospective hospitality employees' perspectives

Guzzo, Renata Fernandes; Suess, Courtney; Legendre, … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2914-2933

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Burnout and counterproductive workplace behaviours among frontline hospitality employees : the effect of perceived contract precarity

Wallace, Elaine; Coughlan, Joseph - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 451-468

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Do financial anxiety and generalized anxiety mediate the effect of perceived organizational support on service employees' career commitment?

Karatepe, Osman M.; Çolakoğlu, Ülker; Yurcu, Gülseren; … - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1087-1113

Persistent link: https://www.econbiz.de/10014483811