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~isPartOf:"International journal of contemporary hospitality management"
~person:"Loi, Raymond"
~subject:"Kundenservice"
~subject:"Retail trade"
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Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
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