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Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui; Hu, Hsin-Yi; King, Brian - In: International journal of contemporary hospitality management 29 (2017) 7, pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
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Effect of job insecurity on frontline employee's performance : looking through the lens of psychological strains and leverages
Darvishmotevali, Mahlagha; Arasli, Huseyin; Kilic, Hasan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1724-1744
Persistent link: https://www.econbiz.de/10011732310
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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613