Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hsin-Hui "Sunny" Hu, Hsin-Yi Hu and Brian King
| Year of publication: |
2017
|
|---|---|
| Authors: | Hu, Hsin-Hui ; Hu, Hsin-Yi ; King, Brian |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 7, p. 1793-1813
|
| Subject: | Emotional exhaustion | Emotional labor | Role stress | Frontline employee | Customer misbehaviors | Emotion | Stress | Work stress | Polen | Poland | Tourismusberufe | Tourism employees | Kundenservice | Customer service | Arbeitspsychologie | Organizational psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2015-0457 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011776992