Narrow search
Showing 1 - 10 of 18
Cover Image
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.; Au, Norman - In: International journal of contemporary hospitality management 23 (2011) 3, pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Cover Image
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Cover Image
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen; Svensson, Göran; Otero-Neira, Carmen; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Cover Image
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Cover Image
Examine the cognitive and affective antecedents to service recovery satisfaction : a field study of delayed airline passengers
Wen, Biyan; Chi, Christina Geng-qing - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 306-327
Persistent link: https://www.econbiz.de/10009730488
Cover Image
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Cover Image
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Cover Image
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Cover Image
Hospitality-based critical incidents : a cross-cultural comparison
Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68
Persistent link: https://www.econbiz.de/10010249721
Cover Image
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 739-755
Persistent link: https://www.econbiz.de/10011405107