Hospitality-based critical incidents : a cross-cultural comparison
Year of publication: |
2014
|
---|---|
Authors: | Swanson, Scott R. ; Huang, Yinghua ; Wang, Baoheng |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 26.2014, 1, p. 50-68
|
Subject: | Cross-cultural studies | Consumer behaviour | Service recovery | Konsumentenverhalten | Vergleich | Comparison | Beschwerdemanagement | Complaint management | Kulturelle Identität | Cultural identity | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Interkulturelles Management | Cross-cultural management | Kundenzufriedenheit | Customer satisfaction | Internationales Marketing | International marketing |
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