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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Kundenservice"
~subject:"Retail trade"
~subject:"Social Web"
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Kundenservice
Retail trade
Social Web
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Customer integration
9
Customer value
9
Kundenintegration
9
Kundenwert
9
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Confidence
7
Customer engagement
7
Hospital
7
Hospitality
7
Krankenhaus
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17
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Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Aluri, Ajay
1
Anaya, Gerardo Joel
1
Baker, Melissa A.
1
Ballester, Estefania
1
Bradley, Graham L.
1
Cai, Ruiying
1
Chang, Chun-Ming
1
Chang, Feng-hsiang
1
Chen, Kaung-hwa
1
Choi, Laee
1
Chow, Cheris W. C.
1
Cobanoglu, Cihan
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fu, Xiaoxiao
1
Gaur, Loveleen
1
Gursoy, Dogan
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Høgevold, Nils
1
Jeon, Sang Mi
1
Kim, Insin
1
Kim, Mi Ran
1
Kim, Soyeon
1
Larzelere, Robert E.
1
Li, Chi-Hua
1
Li, Weiwen
1
Loi, Raymond
1
Lyu, Yijing
1
Magnini, Vincent P.
1
Miao, Li
1
Omran, Behzad Abound
1
Onder, Irem
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Qiu, Canhua
1
Reynolds, Dennis
1
Rubio Benito, Natalia
1
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International journal of contemporary hospitality management
Journal of retailing and consumer services
260
Journal of business research : JBR
163
The journal of services marketing
66
Journal of retailing
51
The international review of retail, distribution and consumer research
47
Industrial marketing management : the international journal for industrial and high-tech firms
45
International journal of hospitality management
41
Journal of strategic marketing
39
International journal of internet marketing and advertising : IJIMA
38
The journal of product & brand management
37
International journal of retail & distribution management
34
Marketing intelligence & planning
34
International journal of retail and distribution management
33
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
31
The service industries journal
31
Journal of the Academy of Marketing Science
29
International journal of electronic marketing and retailing : IJEMR
28
SpringerLink / Bücher
28
Technological forecasting & social change : an international journal
27
The journal of brand management : an international journal
27
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
Journal of marketing
26
Journal of service management
26
Business horizons
25
Cogent business & management
25
International journal of business information systems : IJBIS
25
Journal of internet commerce
24
Psychology & marketing
24
Journal of service research
23
Journal of service research : JSR
21
Asia Pacific journal of marketing and logistics
20
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Journal of promotion management : innovations in planning and applied research
20
Service business
20
Services marketing quarterly
20
International journal of electronic customer relationship management : IJECRM
19
International journal of technology marketing : IJTMkt
18
Journal of hospitality marketing & management
18
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ECONIS (ZBW)
17
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1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
The effectiveness of embedded social media on hotel websites and the importance of social interactions and return on engagement
Aluri, Ajay
;
Slevitch, Lisa
;
Larzelere, Robert E.
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 670-689
Persistent link: https://www.econbiz.de/10011326571
Saved in:
4
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
5
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
6
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
7
How to make your Facebook posts attractive : a case study of a leading budget hotel brand fan page
Su, Na
;
Reynolds, Dennis
;
Sun, Bixuan
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1772-1790
Persistent link: https://www.econbiz.de/10011447408
Saved in:
8
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
9
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
10
The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender
Li, Chi-Hua
;
Chang, Chun-Ming
- In:
International journal of contemporary hospitality management
28
(
2016
)
5
,
pp. 924-944
Persistent link: https://www.econbiz.de/10011584042
Saved in:
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