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The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles

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Employee creativity and innovation in organizations : review, integration, and future directions for hospitality research

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Economic production in hospitality and tourism industry : how do we compare to other services?

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Social entrepreneurs : innovating rural tourism through the activism of service science

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The evolution of marketing research

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Social networks and customer involvement in new service development (NSD) : the case of www.mystarbucksidea.com

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Does standardized service fit all? : novel service encounter in frontline employee-customer interface

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A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas

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Investigating an innovative service with hospitality robots

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