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~isPartOf:"International journal of contemporary hospitality management"
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Proactive customer service performance
2
Abusive supervision
1
Arbeitsverhalten
1
Beziehungsmarketing
1
Collectivism
1
Conservation of resources theory
1
Customer mistreatment
1
Customer service
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Dienstleistungsqualität
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Displaced workplace deviance
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Hotel industry
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Hotellerie
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Kundenservice
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Leader humility
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Mindfulness
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Organizational identification
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Performance measurement
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Performance-Messung
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Person-supervisor fit
1
Relational energy
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Relationship marketing
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Self-regulatory depletion
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Service quality
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Tourism employees
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Tourismusberufe
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Work behaviour
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Zhou, Xing
3
Fan, Lele
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Li, Weiwen
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Lyu, Yijing
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Ma, Jianfeng
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Peng, Yan
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Qiu, Canhua
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Ren, Jing
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Shao, Wenling
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Tian, Jian
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Wan, Junbao
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Wu, Lunwen
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Yang, Yang
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Zhang, Jie
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International journal of contemporary hospitality management
Journal of financial economics
6
Review of quantitative finance and accounting
6
Journal of Financial Markets
4
The review of financial studies
4
Journal of financial and quantitative analysis : JFQA
3
Journal of financial markets
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Review of Quantitative Finance and Accounting
3
Entrepreneurship research journal : ERJ
2
IZA Discussion Papers
2
International journal of hospitality management
2
Journal of banking & finance
2
Journal of business ethics : JBE
2
M & A review : Mergers & acquisitions ; Beteiligungen, Allianzen, Restrukturierungen, Divestments, Private equity
2
Mergers and acquisitions : M & A ; review ; Beteiligungen, Allianzen, Restrukturierungen, Divestments
2
The service industries journal
2
Advances in Quantitative Analysis of Finance and Accounting Ser.
1
Annual review of financial economics
1
Benchmarking : an international journal ; BIJ
1
Berichte aus dem Produktionstechnischen Zentrum Berlin
1
Contemporary Accounting Research
1
Cornell hospitality quarterly : CQ
1
Covid economics : vetted and real-time papers
1
Discussion paper series / IZA
1
Energy policy
1
Entrepreneurship Research Journal
1
FEDS Working Paper
1
Finance and economics discussion series
1
Financial management
1
Gender convergence in the labor market
1
IZA Discussion Paper
1
International journal of human resource management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of Banking & Finance
1
Journal of Financial Economics
1
Journal of Financial and Quantitative Analysis
1
Journal of Risk and Financial Management
1
Journal of behavioral and experimental finance
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
2
A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance : the buffering role of mindfulness
Fan, Lele
;
Zhou, Xing
;
Ren, Jing
;
Ma, Jianfeng
;
Yang, Yang
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2704-2725
Persistent link: https://www.econbiz.de/10013412704
Saved in:
3
How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan
;
Tian, Jian
;
Zhou, Xing
;
Wu, Lunwen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867
Saved in:
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