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~isPartOf:"International journal of contemporary hospitality management"
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Role of EWOM, product satisfac...
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Consumer behaviour
261
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261
Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
140
Kundenzufriedenheit
140
Hotel industry
130
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International journal of contemporary hospitality management
Journal of business research : JBR
2,491
Journal of retailing and consumer services
2,167
International journal of hospitality management
1,115
International journal of consumer studies
788
Psychology & marketing
738
NBER working paper series
712
SpringerLink / Bücher
647
Working paper / National Bureau of Economic Research, Inc.
627
Journal of consumer research : JCR ; an interdisciplinary bimonthly
596
European Journal of Marketing
569
NBER Working Paper
555
The service industries journal
551
Tourism management : research, policies, practice
541
Industrial marketing management : the international journal for industrial and high-tech firms
539
Journal of travel and tourism marketing
469
Asia Pacific journal of marketing and logistics
467
The journal of services marketing
451
Journal of Consumer Marketing
447
Journal of Services Marketing
447
Management science : journal of the Institute for Operations Research and the Management Sciences
438
European journal of marketing : EJM
427
Journal of the Academy of Marketing Science
418
Journal of marketing research : JMR
416
The journal of product & brand management
414
Journal of marketing
407
Journal of marketing management : MM
404
Journal of retailing
395
The journal of brand management : an international journal
392
Cogent business & management
387
Journal of hospitality marketing & management
371
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
366
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
Marketing intelligence & planning
349
Journal of marketing communications
345
Marketing letters : a journal of research in marketing
341
Journal of international consumer marketing
338
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
329
Journal of strategic marketing
327
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
327
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ECONIS (ZBW)
410
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1
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Customers' perceived
website
service quality and its effects on e-loyalty
Jeon, Myunghee Mindy
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011611261
Saved in:
3
The impact of green experience on customer satisfaction : evidence from TripAdvisor
Yu, Yixiu
;
Li, Xu
;
Jai, Tun-Min Catherine
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1340-1361
Persistent link: https://www.econbiz.de/10011732096
Saved in:
4
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
Saved in:
5
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
6
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
7
Addicted to cruises? : key drivers of cruise ship loyalty behavior through an e-WOM approach
Castillo-Manzano, José Ignacio
;
Castro Nuño, Mercedes
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 361-381
Persistent link: https://www.econbiz.de/10012798196
Saved in:
8
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
9
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
10
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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