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"It’s not a big deal" : customer misbehaviour and social washing in hospitality

Booyens, Irma; Hadjisolomou, Anastasios; Nickson, Dennis; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4123-4141

Persistent link: https://www.econbiz.de/10013413327

Job insecurity and survivor workplace behavior following COVID-19 layoff

Kavitha Haldorai; Kim, Woo Gon; Kullada Phetvaroon - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 329-346

Persistent link: https://www.econbiz.de/10014483428

The influence of perceived organizational exploitation on frontline hospitality employees' workplace deviance : an organizational justice perspective

Huang, Xian; Ye, Yijiao; Wang, Zhao; Liu, Xinyu; Lyu, Yijing - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4137-4157

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How does customer cooperation affect employees' prosocial service behavior in upscale Chinese hotels? : an affective social exchange perspective

Wang, Ying; Zhang, Yun; Xu, Feng Zeng - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2071-2091

Persistent link: https://www.econbiz.de/10013412530

When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms

Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244

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An integrated framework of behavioral reasoning theory, theory of planned behavior, moral norm and emotions for fostering hospitality/tourism employees' sustainable behaviors

Meng, Bo; Lee, Myong Jae; Chua, Bee-Lia; Han, Heesup - In: International journal of contemporary hospitality management 34 (2022) 12, pp. 4516-4538

Persistent link: https://www.econbiz.de/10013455338

Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry

Cheng, Jui-Chang; Chen, Chien-Yu - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2668-2687

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Incidence of workplace bullying among hospitality employees

Ariza-Montes, Antonio; Arjona-Fuentes, Juan M.; Law, … - In: International journal of contemporary hospitality management 29 (2017) 4, pp. 1116-1132

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What happens to abusive actors? : a study of managers' emotional responses and impression management tactics subsequent to enacted abusive supervision

Shi, Xiaolin; Wang, Xingyu; McGinley, Sean - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 218-238

Persistent link: https://www.econbiz.de/10014483413

Why targeting attitudes often fails to elicit sustainable tourist behaviour

Dolnicar, Sara; Demeter, Csilla - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 730-742

Persistent link: https://www.econbiz.de/10014483765

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