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Persistent link: https://www.econbiz.de/10010467877

Investigating an innovative service with hospitality robots

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New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps

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Applying complexity theory to solve hospitality contrarian case conundrums : illuminating happy-low and unhappy-high performing frontline service employees

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Do service providers adopting market segmentation need cooperation with third parties? : an application to hotels

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Social entrepreneurs : innovating rural tourism through the activism of service science

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A critical review of technology-driven service innovation in hospitality and tourism : current discussions and future research agendas

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Segmenting customers by participation : an innovative path to service excellence

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Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

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Productivity, quality and relationship marketing in service operations : a revisit in a new service paradigm

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