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Plant-based food is unhealthy : that's not true! : how can corrective messages help promote plant-based menus in quick-service restaurants?

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Consumer skepticism towards CSR messages : the joint effects of processing fluency, individuals’ need for cognition and mood

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Detecting fake hospitality reviews through the interplay of emotional cues, cognitive cues and review valence

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Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach

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Stressor effects of negative online reviews on anger and burnout in the restaurant industry

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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms

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A holistic assessment of eWOM management effectiveness with agent-based modeling

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What you get is not what you saw : exploring the impacts of misleading hotel website photos

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