Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Karin Weber, Graham L. Bradley, Beverley Sparks
| Year of publication: |
2017
|
|---|---|
| Authors: | Weber, Karin ; Bradley, Graham L. ; Sparks, Beverley |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 29.2017, 11, p. 2847-2866
|
| Subject: | Stress | Restaurant | Customer related stressors | e-word of mouth | Negative online reviews | Gastronomie | Restaurant industry | Work stress | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Online-Marketing | Internet marketing | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-10-2016-0560 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011799921