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Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan; Cai, Ruiying; Anaya, Gerardo Joel - In: International journal of contemporary hospitality management 29 (2017) 9, pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
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Perceived barriers and negotiation of using peer-to-peer accommodation by Chinese consumers in the COVID-19 context
Li, Zhiyong; Huang, Jiahui; Huang, Songshan; Huang, Dan - In: International journal of contemporary hospitality management 35 (2023) 4, pp. 1264-1283
Persistent link: https://www.econbiz.de/10014280778
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Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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Conceptualising tourist experiences with new attractions : the case of escape rooms
Kolar, Tomaz - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1322-1339
Persistent link: https://www.econbiz.de/10011732085
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Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang; Han, Heesup; Jang, Soocheong - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
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The role of involvement and variety-seeking in eating out behaviors
Beldona, Srikanth; Moreo, Andrew; Mundhra, Gokul Das - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 433-444
Persistent link: https://www.econbiz.de/10003976239
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Importance-performance analysis with benefit segmentation of spa goers
Koh, Suna; Yoo, Joanne-eun; Bogers, Carl A. - In: International journal of contemporary hospitality management 22 (2010) 5, pp. 718-735
Persistent link: https://www.econbiz.de/10008651297
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How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
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The peculiar impact of higher room rates on customers' propensity to book
Schwartz, Zvi; Chen, Chihchien - In: International journal of contemporary hospitality management 22 (2010) 1, pp. 41-55
Persistent link: https://www.econbiz.de/10003943246
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Young adult interaction with wine in the UK
Ritchie, Caroline - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 99-114
Persistent link: https://www.econbiz.de/10008992200