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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of Contemporary Issues in Business and Government"
~subject:"Dienstleistungssektor"
~subject:"Kundenzufriedenheit"
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Dienstleistungssektor
Kundenzufriedenheit
E-commerce
75
Electronic Commerce
75
Online retailing
35
Online-Handel
35
Consumer behaviour
28
Konsumentenverhalten
28
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16
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Sankar, Jeganathan Gomathi
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Bardhan, Indranil R.
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Blázquez, Marta
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Chin, Wynne W.
1
Chowa, Charles
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Gopalakrishnan T
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Han, Heesup
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Heinze, Jörg
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Krishna Moorthy, Damodaram
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Nik Kamariah Nik Mat
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Patterson, Paul G.
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Piyathasanan, Bhuminan
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Rahul R
1
Ray, Daniel
1
Ruyter, Ko de
1
Sandhiya M
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Schilhavy, Richard A. M.
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Sengupta, Sanchayan
1
Surya H
1
Tariq, Beenish
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Trendel, Olivier
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Van Vaerenbergh, Yves
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Venkatesh, O. S
1
Vigram, R. P.
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International journal of electronic commerce : IJEC
Journal of Contemporary Issues in Business and Government
Journal of retailing and consumer services
83
The service industries journal
25
Journal of business research : JBR
24
International journal of hospitality management
20
Journal of internet commerce
19
International journal of electronic marketing and retailing : IJEMR
18
Cogent business & management
17
International journal of electronic customer relationship management : IJECRM
17
SpringerLink / Bücher
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
The TQM journal : the international review of organizational improvement
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
Services marketing quarterly
13
International journal of quality & reliability management
12
The journal of services marketing
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of strategic marketing
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
European journal of marketing : EJM
8
Information systems and e-business management : ISeB
8
International journal of production economics
8
International journal of services and operations management : IJSOM
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
Electronic markets : the international journal on networked business
7
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ECONIS (ZBW)
13
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1
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
2
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
3
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
4
Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products
Heinze, Jörg
;
Matt, Christian
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 386-418
Persistent link: https://www.econbiz.de/10011884543
Saved in:
5
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
6
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
7
Special section: Service science in electronic commerce
Bardhan, Indranil R.
(
contributor
)
- In:
International journal of electronic commerce : IJEC
14
(
2009/10
)
3
,
pp. 5-128
Persistent link: https://www.econbiz.de/10003965105
Saved in:
8
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
9
Service quality of e-Commerce logistics services
Sankar, Jeganathan Gomathi
;
Gopalakrishnan T
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 672-677
Persistent link: https://www.econbiz.de/10012506687
Saved in:
10
Customer's satisfaction on logistics service quality provided by innovative e-commerce sites
Neeraja, B.
;
Venkatesh, O. S
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 697-702
Persistent link: https://www.econbiz.de/10012522897
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