Service factors influence on customer satisfaction in innovative e-commerce
Dr. Jeganathan Gomathi Sankar, Mr. Surya H
| Year of publication: |
2020
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|---|---|
| Authors: | Sankar, Jeganathan Gomathi ; Surya H |
| Published in: |
Journal of Contemporary Issues in Business and Government. - Melbourne : Faculty of Business, ISSN 2204-1990, ZDB-ID 2878869-2. - Vol. 26.2020, 2, p. 651-656
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| Subject: | E-commerce | customer satisfaction | service recovery | service innovation | ,delivery problem | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Commerce | Online-Handel | Online retailing | Innovation | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.47750/cibg.2020.26.02.090 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506260