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A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan; Mathies, Christine; Wetzels, Martin - In: International journal of electronic commerce : IJEC 19 (2014/2015) 2, pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
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A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P; Rahul R - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
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Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish; Najam, Hammad; Nik Kamariah Nik Mat; … - In: Journal of Contemporary Issues in Business and Government 26 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
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Special section: Service science in electronic commerce
Bardhan, Indranil R. (contributor) - In: International journal of electronic commerce : IJEC 14 (2009/10) 3, pp. 5-128
Persistent link: https://www.econbiz.de/10003965105
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Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.; Schilhavy, Richard A. M.; Chowa, Charles; … - In: International journal of electronic commerce : IJEC 20 (2015/2016) 3, pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
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Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta - In: International journal of electronic commerce : IJEC 18 (2013/14) 4, pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
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Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products
Heinze, Jörg; Matt, Christian - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 386-418
Persistent link: https://www.econbiz.de/10011884543
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The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan; Ray, Daniel; Trendel, Olivier; Van … - In: International journal of electronic commerce : IJEC 22 (2018) 3, pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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Customer's satisfaction on logistics service quality provided by innovative e-commerce sites
Neeraja, B.; Venkatesh, O. S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 697-702
Persistent link: https://www.econbiz.de/10012522897
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A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram; Sandhiya M - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 849-857
Persistent link: https://www.econbiz.de/10012542566