A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Mr. D. Krishnamoorthy, Ms. Sandhiya M
| Year of publication: |
2020
|
|---|---|
| Authors: | Krishna Moorthy, Damodaram ; Sandhiya M |
| Published in: |
Journal of Contemporary Issues in Business and Government. - Melbourne : Faculty of Business, ISSN 2204-1990, ZDB-ID 2878869-2. - Vol. 26.2020, 2, p. 849-857
|
| Subject: | Elogistics | service quality | customer satisfaction | E-commerce | Information technology | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | Online-Handel | Online retailing | Informationstechnik | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.47750/cibg.2020.26.02.121 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012542566